Summary
- Some customers could not access Paris Dedibox VPS instances in a locked state.
- An investigation update appeared at 13:48 CEST and resolution at 15:27 CEST.
- The notices do not establish the precise outage duration or physical cause.
Scaleway marked an incident affecting Dedibox VPS instances in Paris as resolved at 15:27 CEST on 8 October, after reporting that customers might be unable to connect because their servers were in a locked state. Its investigation notice had been posted at 13:48 CEST.
The two public timestamps are 99 minutes apart, but they do not establish that every affected server was inaccessible for exactly that period. The underlying problem may have begun before the first notice, and individual instances may have recovered at different times.
The operator did not identify how many customers were affected or what caused the locked state. In particular, the incident notice provides no evidence of a cooling failure, power interruption, damaged equipment or common physical fault at the Paris data centre.
A virtual private server depends on a hosting platform as well as the underlying hardware and connectivity. An inaccessible instance can be a service-level symptom without demonstrating failure of the facility supporting it. The available record does not establish whether customer applications continued running during the access problem.
Scaleway separately logged a Paris Jobs incident later on 8 October, concerning jobs stuck in transitional states and API-related errors. It has not published evidence that the Jobs issue and the Dedibox VPS problem shared a root cause, so they should be treated as independent status notices.
The Dedibox resolution record confirms that Scaleway considered the immediate access issue closed. It does not provide a root-cause analysis, detailed remediation history or quantified impact on customer workloads.
The operator’s report establishes the affected service, location and reported symptom. Any conclusions about broader platform reliability, physical data centre resilience or a specific equipment failure would require additional evidence from Scaleway.
